My account
How can I create an account?
Just click on "Log in" and select “Create user account”. Fill in your basic details and that’s it — you’ll have access to your personal space!
What are the benefits of having an account?
You’ll be able to place orders faster, save your addresses, view your purchase history, track shipments, and enjoy exclusive discounts.
What should I do if I forget my password?
Click on “Forgot your password?” when logging in. We’ll send you an email with instructions to reset it in seconds.
Can I update my personal information?
Yes, from your account you can edit your personal data, shipping addresses, or change your password whenever you need.
What should I do if I have trouble accessing my account?
Make sure your email and password are correct. If it still doesn’t work, try resetting your password. If the issue persists, contact us.
How can I delete my account?
You can delete your account from your user area, or email us at info@philosopherseeds.com
I’ve already placed an order
How can I track my order?
Log into your account and go to “My Orders”. You’ll see the order status and tracking number once it’s shipped.
Can I modify or cancel my order after placing it?
Only if it hasn’t been prepared yet. Write to us as soon as possible and we’ll try to help.
How long will it take to receive my order?
Depending on the country and shipping method, delivery takes between 48 and 72 working hours. You’ll see an estimate in your cart.
What should I do if my order hasn’t arrived?
Check the tracking info. If there’s a delay or no information, contact us with your order number and we’ll solve it.
Questions about Philosopher Seeds
Who are you?
We are a marijuana seed bank with over 17 years of experience, specialized in cannabis seeds.
How do you ensure product quality?
We work with the best strains in the industry. All seeds undergo quality control before leaving our warehouse.
Where are you located?
Our headquarters and warehouses are in Girona (Spain), and we ship discreetly to most European countries.
I haven’t ordered yet
What payment methods do you accept?
We accept credit/debit cards and bank transfers. All payments are 100% secure.
How can I be sure my data is safe?
We use SSL encryption to protect your information. We comply with GDPR and do not share your data with third parties.
Can I place an order without creating an account?
Yes, you can check out as a guest. However, by creating an account you gain access to exclusive benefits and full order tracking.
Do you offer any promotions or discounts?
Yes, we regularly publish special offers and promotions. Check our Offers section and subscribe to the newsletter so you don't miss any.
Is the package discreet?
All shipments are made in unmarked and discreet boxes.
How will the payment appear on my bank account?
All bank charges will appear under the name PH.
I’ve received my order
What should I do if my order arrived damaged?
Contact us within 48h of delivery with photos of the product and packaging. We’ll arrange a replacement or refund.
How can I return a product?
You have 14 days to return it if you haven’t used it. Write to us and we’ll explain how to return it easily.
Please note that there are exceptions that prevent the return of certain products, for example for hygiene reasons. Check the reasons here.
What should I do if an item is missing from my order?
Check if it was sent separately. If not, contact us with your order number and we’ll sort it out.
How can I leave a review about a product?
Go to the product page and click “Write a review”. Your feedback can help others!
Can I exchange a product for another?
Yes, as long as it’s unused and within the return period. Contact us to arrange the exchange.
Can’t find your answer?
Contact
If you didn’t find your answer, feel free to contact us.